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The issuing identity provider is not registered with docusign

Posted Updated
By Shyju Kanaprath
1 min read

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This issue can sometimes occur when configuring Azure as an IdP with Docusign.

Azure initially create a dummy SSO certificate when the you add Docusign app from Microsoft Entra App Gallery. The actual certificate, “CN=Microsoft Azure Federated SSO Certificate,” is create only after the page is refreshed.

If you are using Azure make sure the SSO certificate Common Name is “Microsoft Azure Federated SSO Certificate”.

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  1. Download the latest Base64 Certificate from your Identity Provider.
  2. Log into Docusign Admin -> Identity Providers.
  3. Edit your active IdP in Docusign and upload the new certificate.
Docusign, SSO, Azure
docusign sso certificate
This post is licensed under CC BY 4.0 by the author.